Silvia Tsvetanska, Ph.D., is an associate professor at the Faculty of Education at Sofia University “St. Kliment Ohridski”. Her research interests are in the field of pedagogical communication, psychological aspects of communication, training and social work. She is the author of the book “Challenges in pedagogical communication” (2006) and the textbook “Conflict resolution – strategies and approaches” (2006) as well as of articles on education and social work. Silvia Tsvetanska holds an MA in Psychology. She has specialized in social skills training. She is a trainer in interpersonal communication at NGOs and business organizations. E-mail: s.tsvetanska@uni-sofia.bg